Privacy Policy
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Canalway respects your right to privacy and your requirements to control personal information.

Personal information includes, but is not limited to, name, address, telephone number, email address and credit card information. Canalway does not sell or rent any personal information. The intent of this Privacy Statement is to inform users of our internet site on how the site collects, stores and uses personal information submitted via the site.


Collection of Information

No software or hardware techniques are employed to capture a visitor's email address without their knowledge. Certain applications on the Canalway website may require users to register or to provide personal information in order to make a commercial transaction, to enter a contest, or to subscribe to a newsletter. Such personal information may be shared with third party regional arts and cultural organizations to provide a service to you as well as to assist these organizations in fulfilling their mission. To better enable us to service our patrons, the website may be used as a survey tool to request demographic information. Entry of such information is optional and if you choose not to enter such information, you can successfully use these applications. If we request demographic information, we will not share your personal information as an individual with any other entity. If we do share demographic information with third parties, we will give them aggregate information only.

In addition, our website uses third party cookies from Google Analytics, including Google Analytics Demographics and Interest Reporting which gives us insight into behavior information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behavior to give you a better experience while visiting our site.


Mailing Lists

If you provide your email address Canalway may contact you periodically with information on events, updates and new services. Any emails sent to you by Canalway offer you the option to be removed from the email mailing list at any time. Selected applications on our website allow visitors to subscribe to our email newsletter by providing their names and addresses to Canalway.

If you provide Canalway with your email, mailing address or telephone number, Canalway, in addition to providing you with the Canalway newsletter, may also use this information to alert you to updated information and new services. If you wish to be removed from these mailing lists, you may unsubscribe at any time or do so by contacting Canalway directly. (See the How to Update Your Personal Information section below). We will not contact you, whether by email, phone, or physical mail unless you previously authorized us to do so.


Security Used

Canalway stores all user information in secure databases protected via a variety of access controls. Access controls include: password protection, electronic firewalls and data encryption. SSL encryption is used to protect all personal and financial information, and credit card information is not stored on a Web-enabled server. This data is accessed only for purposes specified in this privacy policy.


Financial Information

Canalway will protect any personal financial information that you share with us. If you make a purchase online, we will use your credit card number only to process your payment and will not use it for marketing purposes. For reasons of security, credit card information is not stored on our Web Server. We will retain order information for our records, but this information is never shared with third parties. Financial transactions are processed and managed by a secured, third-party provider.



Our site includes links to other websites whose privacy policies we don't control. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information. Canalway is not responsible for the privacy practices or the content of such websites.



Certain applications in the Canalway website invoke a standard feature found in browser software, called a "cookie". We use cookies only to track the progress of e-commerce transactions and to allow site users to move from one page to the next without having to re-enter personal order information.

We do not use cookies to track user sessions, and we do not use or share information transferred through cookies with third parties for marketing or other purposes. Preference and options configurations in your internet browser affect if and how a cookie will be accepted. You can change those configurations on your computer if you desire.


How to Update Your Personal Information

You can maintain the accuracy of your personal information by notifying us when you change your address, title, phone number, or email address. If at any time you wish to update your information or stop receiving communication from Canalway, our partners, or selected third parties, visit our contact page, email us directly at or contact us by postal mail at:

PO Box 609420
Cleveland, OH 44109
Phone: (216) 520-1825

Please include your old and new contact information so that we can make the appropriate corrections. Canalway would like to receive your comments and any questions about this policy. Please address comments or questions regarding our privacy practices to the addresses listed above. Canalway may occasionally update this policy. Notice of revisions will be posted here.



Under no circumstances shall Canalway, its employees or its contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other website supported or maintained by Canalway, or from your reliance on or use of information, services or merchandise provided on or through the website or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this website, or with any of the practices of Canalway in the operation of this website, your sole and exclusive remedy is to discontinue using the website.


Terms of Use

By using this site and/or providing us with personal information, you agree to indemnify and hold harmless Canalway, its officers, trustees, directors, employees, successors, agents, distributors and affiliates from any and all claims, damages, losses, fees and causes of action arising from its use by you or any information or content provided by you. The information provided on this site is for general use by Canalway and its audience. All programs and artists are subject to change without notice. Information contained on this site is presented as is and may contain inaccuracies and omissions. Any and all information presented on this website is done so without warranty, either express or implied, and any reliance on the information contained herein will be made at your own risk.


Copyright / Ownership

This website is owned, operated and maintained by Canalway. Unless otherwise specified or credited, all information and content of this site, including text, logos, graphics and images, are the sole property of Canalway and may not be reproduced or used without our permission.

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